Complaints Procedure

It can always happen that something does not go as planned. We advise you to first report complaints to us by emailing to info@cbd-platform.nl. If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at https://ec.europa.eu/odr. If your complaint is not yet under consideration elsewhere, you are free to deposit your complaint via the European Union platform.